Eligibility for Refund

Refunds may be issued in cases of duplicate transactions, erroneous charges, or technical errors during the payment process. Requests must be made within 7 business days of the transaction.

Non-Refundable Payments

Payments made for services that have already been rendered, including completed utility bill payments or municipal services, are non-refundable.

How to Request a Refund

To request a refund, please contact our support team via email at support@billpaymentportal.com. Include your full name, transaction ID, payment date, and reason for the request.

Processing Time

Refunds are typically processed within 5–10 business days after approval. Funds will be returned via the original payment method unless otherwise specified.

Disputes

We encourage you to contact us directly to resolve any issues before initiating a dispute with your bank or credit card provider. Most concerns can be addressed quickly by our team.

Policy Updates

This refund policy is subject to change. Any updates will be posted on this page with an updated revision date. Please review this page periodically for changes.

Contact Us

If you have any questions about our refund policy, please email us at support@smartbillonlinePpay.site.